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T-Mobile offers Sidekick users olive branch, $100

by Nilay Patel

posted Oct 12th 2009 at 9:13PM

We'd heard T-Mo was thinking about doing more for Sidekick customers who've had their data wiped by Microsoft / Danger / Hitachi's botched server upgrade, and we just got a statement confirming that any affected customers will be getting a $100 gift card for their troubles in addition to that free month of service. T-Mobile also says that recovery of "some" lost content may be possible, but we're not holding out hope -- and if we'd just been shafted like this, we're not sure we'd want to buy even more stuff from Team Magenta. Full statement after the break.

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer's T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick) on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.

Did any of you have a Sidekick and lose all your data? Just wondering.
I'm actually a pretty big fan of T-Mobile and feel very badly for them. This is a pretty ginormous mistake I must say.
I'm wondering who got fired?